Getting started · Step 1 of 3
Sign up
Twelve minutes from here to your first ranked worklist. This first step takes about two.
Sign-up is closed for now
Customer Compass is being integrated into Just Good Business. Please register your interest and we'll contact you for access in the next few days. The steps below describe the account flow for when access is opened to you.
Create your account
When we have opened access for you, you can create your account three ways:
- Email + password — 8+ characters with mixed case, digits and symbols. We check every password against the HaveIBeenPwned breach corpus at sign-up and every sign-in; if the corpus knows your password, we reject it and ask you to pick a stronger one. We do not tell you which corpus matched — no leakage.
- Google — one click via OIDC. Your Google email becomes your Compass email.
- Microsoft — one click via OIDC. Same shape as Google. Great fit for Microsoft-365-first practices.
Why the HaveIBeenPwned check?
Your Compass account holds the credentials that unlock a live Xero connection. Weak or previously-breached passwords are the number-one route to credential-stuffing attacks. The check runs against a k-anonymity API — we send only the first five characters of your password's SHA-1 hash, never the password or the full hash.
Verify your email
Password sign-ups receive a verification email from
hello@mail.customercompass.ai. Click the link inside 24 hours to activate
the account. Google and Microsoft sign-ins skip this step — the IdP already vouched
for the address.
Not seeing the email? Check your spam folder. If it is genuinely missing, request a fresh one from the sign-in screen — the old link stops working when the new one is minted.
Optional: enable TOTP MFA
Once you're signed in, visit /uk/account/mfa to enrol an authenticator app (1Password, Authy, Google Authenticator, and so on). Scan the QR code, enter the six-digit code, and MFA is on for future sign-ins.
We do not offer SMS MFA — SIM-swap attacks make it materially weaker than TOTP for an account that holds Xero credentials.
What you get after sign-up
- A free look at the demo dashboard against the fixture consultancy — no credits consumed, no Xero connection required.
- Access to the Connect Xero flow (next step).
- A blank credits balance and no active subscription — you buy on your terms.